Security FAQ
Security Policy |
For Technical Questions: Contact our Help Desk @ 469.549.7200
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| • Q: |
How do I log in? |
| • A: |
Enter your User ID and Password. |
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| • Q: |
How do I get a Password? |
| • A: |
You must have an account (Customer number) with us already. If you have an account, click the SIGN UP button on the home page. Within one business day of submitting your information, you will receive an e-mail notifying you that your account is activated. |
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| • Q: |
What if my account # is already setup under another user? |
| • A: |
You will receive an e-mail within one business day notifying you that you are setup and the other user is notified as well advising them to give you the appropriate security within your organization to access the on-line billing. |
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| • Q: |
How do I change my password or contact information? |
| • A: |
You can change your password and update odcexchange contact information in the 'My Account' section of the website. |
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| • Q: |
How do I change my shipping / billing address? |
| • A: |
You can email address changes under “My Account”, “Change of Address” |
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| • Q: |
How do I log off? |
| • A: |
Click on the ‘Home’ button on the left of the page and then click on the ‘Sign-off’ button. |
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| • Q: |
When will the funds be debited from my bank account? |
| • A: |
Your bank account will be debited on the next business day? |
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| • Q: |
Can I set a specific date (future date) for my payment to be deducted from my bank account? |
| • Q: |
Is there a cut-off time that will affect when my payment is processed? |
| • A: |
Any items submitted for payment will be processed on the next business day providing that they are processed prior to 6:30 pm Central Standard Time. The system is typically down on the weekends between the hours of 4:30 pm CST on Saturday and 3:00 pm CST on Sunday for backup. |
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| • Q: |
Who do I contact if I have problems? |
| • A: |
Please contact the Help Desk at (469) 549-7200. |
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| • Q: |
Can I search for a specific invoice #? |
| • A: |
Yes, use the Control Find function by holding down the ‘Cntrl’ key and the ‘f’ key at the same time. Enter the specific invoice # and hit the ‘Enter’ key. The screen will move to the specific invoice and it will be highlighted. |
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| • Q: |
Can I change the amounts after I have submitted the payment? |
| • A: |
No, the amounts cannot be changed after you have received a confirmation #. |
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| • Q: |
Can I go back and add/delete invoices or make changes? |
| • A: |
Click the 'Add Addtional Invoices' button and select additional invoices or simply hit the ‘Remove’ button to delete an invoice while you are reviewing the payment amount. DO NOT hit the back button. You will not be able to change anything once it is actually submitted and you receive a confirmation #. |
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| • Q: |
Will I receive a payment confirmation? |
| • A: |
Once the payment is submitted, a confirmation # will available and you can print the information at that time. |
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